Catering Policies
Welcome to our Catering Policies page, where we provide essential information to ensure a seamless and enjoyable catering experience. We kindly request that you take a moment to review the following sections, which detail our service options, fees, expectations, and more.
Service Options
We offer a range of service options to accommodate your event needs. You can choose from the following:
Pick-up: If you prefer, you can pick up your selected menu items, either hot or cold, from our catering kitchen. For cold pickups, we provide reheat instructions to ensure the food is served at the right temperature.
Drop-Off: We offer delivery services to your provided address. Additionally, we can supply serving trays, utensils, plates, silverware, and napkins for an additional charge. Disposable chafing displays are available to keep food warm for up to two hours.
Self-Service Buffet: Our team will set up a buffet using real chafing dishes and food displays based on your menu selections. A minimum of two service staff will be assigned to replenish the buffet as needed.
Full-Service Buffet: Similar to the self-service buffet, we provide real chafing dishes and food displays. Depending on the complexity of your menu and service requests, we may assign service staff to ensure a seamless dining experience.
Trademark Service: This premium service includes service staff, a dedicated chef team, full plated service with real plates, silverware, linen napkins, and glassware.
Additional Fees
To maintain quality service, we add a 15% gratuity to events. This ensures our service professionals receive a set amount per service, though gratuity may vary based on the requested services. We also charge a 3% administrative fee to cover administrative costs.
Delivery Fees
Delivery fees are applied to all events unless specifically stated otherwise. Fees vary based on the distance from our location, as follows:
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0 – 10 miles away: $25
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10 – 20 miles away: $50
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20 – 30 miles away: $75
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30 – 40 miles away: $100
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40 – 50 miles away: $125
Staffing Services
For your convenience, we offer service professionals to support your event. The charge for service staff is $25 per server, per hour. Some events may require service staff to fulfill specific service expectations.
Service Expectations / Banquet Event Order (BEO)
To ensure a successful event, we create a Banquet Event Order (BEO) for each occasion. The BEO clearly outlines service expectations, including the service agenda, arrival times, menu details, setup instructions, tear-down times, and off-site requirements.
Payment Schedules / Deadlines
Payment schedules vary depending on the event's proximity to the current date and total cost. For events within 60 days and under $500, a 50% nonrefundable deposit is required to secure the date. The remaining balance is due two weeks before the event. Guest counts can only increase after this point. For events outside of 60 days and over $500, a 25% nonrefundable deposit secures the date, with 60% of the invoice due 60 days before the event. The remaining balance is due two weeks prior.
Cancellations / Reschedules:
Cancellations adhere to the payment schedule agreed upon, while rescheduling may incur an additional 25% fee. We cannot guarantee the availability of the requested rescheduled date.
Billing:
We accept cash, check, or card payments. A $50 "returned check fee" will be added to the final invoice per payment returned, and late payments will incur a late fee added to the final invoice.
Tastings
To ensure your menu aligns with your preferences, we offer tastings at our kitchen. Tasting sessions cost $50 for two guests. Should you choose to book an event with us, the $50 fee will be deducted from your final invoice. Some tastings may incur higher costs based on specific food selections.
Uniforms
Our staff typically wears all-black attire, including black slacks and shoes. Kitchen staff don all-black chef coats and black aprons. If your event has a themed uniform requirement, we can accommodate this for an additional charge, while maintaining professional standards.
Leftovers
For your convenience, we provide to-go boxes for any remaining food. You're welcome to take home the surplus food from your event.
Holiday Charge
Please note that we have limited availability for holidays, including Easter, Independence Day, Thanksgiving, Christmas, New Year's Eve, and New Year's Day. To accommodate our employees' time with their families, a 25% service charge is applied to events held on these holidays.
Tax Exempt
Non-profit organizations operating in Arizona can provide a copy of their Arizona Tax Exempt status, which we'll keep on file for one year.
Rights Reserved
We reserve the right to refuse service and to modify these policies as necessary.